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Home > Our Services > Compliance Services

NCA Compliance
Services

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Our compliance services are tailor-made for each client.

Our compliance service consists of two components namely a practice assessment in which we perform a compliance gap and risk analysis and an ongoing service which ensures that the compliance requirements are implemented and monitored.

We can assist the following registrants:

  • Credit Providers (including Debt Collectors, Micro Lenders, Vehicle Financiers, etc.)
  • Reseller Credit Bureaux

 

Practice Assessment

Whether you have recently registered with the NCR and are unsure where to start with implementing compliance requirements or you have an established business and would like to get an independent perspective on your NCA compliance – our practice assessment will provide you with a concise pack of information to reach your goal.

The practice assessment consists of the following:

  • Comprehensive guidance on specific NCA requirements, written in plain and understandable language.
  • Template documents and procedures.
  • Compliance assessment of your practices and documents.
  • Final Report indicating the scope of the assessment and what has been implemented, as well as our findings and recommendations on issues of non-compliance.

Ongoing Compliance Monitoring

Staying on top of your compliance monitoring practices can often be challenging and time consuming, even when internal resources are allocated to this role. Moonstone can assist by implementing a compliance framework and monitoring your compliance with the NCA requirements on an ongoing basis.

This service can be tailored to follow a risk based approach aimed at your specific industry or business, where we focus on particular compliance areas while still providing you with the needed assurance.


For this service, the following phases can be included:
Pre-compliance monitoring

  • Full practice assessment
  • Template documents
  • Comprehensive compliance guidance
    notes
  • Assistance with compliance setup
  • Compliance framework and
    compliance risk management plans
Compliance monitoring

  • Compliance checklists
  • Assessment of internal procedures and
    controls pertaining to the compliance
    areas
  • Record-keeping and register
    assessments
  • Annual registration renewals
  • Important date reminders
  • Completion and submission of annual
    compliance report(s)
Reporting

  • Quarterly monitoring reports on your
    compliance with the NCA
Additional services

  • Industry updates – NCA news flash
  • Telephone and email assistance

 

Compliance areas

You can select any or all of the following areas for our Compliance Officer to focus on:

 

Credit Providers

  • Marketing and advertisements
  • Confidentiality of Information (Data access and disclosures)
  • Credit application and assessment practices (including affordability assessments)
  • Credit agreements, quotations and statements
  • Rates and Fees (including Credit Life Insurance)
  • Data Submissions (Regulation 19(13))
  • Prescribed debt
  • Debt enforcement (including listings of adverse information of default listings)
  • Registers
  • Record keeping and registers
  • Returns and Compliance Reports

Reseller Credit Bureaux

  • Disputes and complaints process
  • Credit reporting process
  • Retention periods
  • Confidentiality of consumer credit information (Data security, etc.)
  • Prescribed purposes for issuing consumer reports (including employment purposes)
  • Data submissions (Regulation 19(13))
  • Record keeping and retention
  • Returns and Reports

Enquire About our Compliance Services

Ensure the management of your compliance risks

ENQUIRE NOW >

National Credit Act

  • Registration Services
  • Compliance Services
  • Advisory

Enquire about our
Compliance Services

Ensure the management
of your compliance risks

ENQUIRE NOW >

Download our Moonstone Compliance Service Brochure

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25 Quantum Street, Technopark, Stellenbosch, 7600

+27 (0) 21 883 8000

support@moonstonecompliance.co.za

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